be9999 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how be9999 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or use the services available at https://be9999.onl, including the sportsbook, live casino, slots, and all associated account management and payment functions.

This Policy applies to all players accessing be9999 from Bangladesh — including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and to all personal data submitted to be9999 via any device or connection type.

This Policy should be read alongside the be9999 Terms & Conditions, which are incorporated by reference. By using the be9999 platform, you confirm that you have read and accepted both documents.

2. Data Controller

be9999 is the data controller responsible for the personal data collected through the be9999 platform. For all data-related enquiries, requests, or complaints, please contact us at:

Email: [email protected]

Please note that this email address is provided as plain text only and must be copied and pasted into your email client to send a message. be9999 does not accept data requests via any other channel at this time.

3. Personal Data We Collect

3.1 Registration Data

When you create a be9999 account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city and division in Bangladesh);
• Username and encrypted password.

3.2 Identity Verification Data

To comply with anti-money-laundering obligations and to verify that you meet the 21+ age requirement, be9999 may request copies of the following documents at any point during your account lifecycle:

• National ID card (NID) issued by the Bangladesh Election Commission;
• Passport (photo page);
• Driving licence;
• Proof of address (utility bill, bank statement, or similar document dated within 90 days);
• Proof of ownership of any payment method used on the account (e.g., screenshot of bKash or Nagad wallet registered in your name).

3.3 Financial Transaction Data

When you make a deposit or request a withdrawal, be9999 records the following:

• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank);
• Transaction reference numbers provided by your payment provider;
• Deposit and withdrawal amounts in BDT;
• Date and time of each transaction;
• Transaction status (pending, completed, failed, or reversed).

3.4 Gameplay and Betting Data

be9999 automatically records your gameplay and betting activity, including the games and sports markets accessed, bet amounts and outcomes, session start and end times, and bonus usage history. This data is used to manage your account balance, resolve disputes, detect irregular activity, and improve the platform's game offering.

3.5 Device and Technical Data

When you access be9999, our servers automatically log certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, and session duration. This data is collected for security monitoring, fraud detection, and platform performance optimisation purposes.

3.6 Communications Data

If you contact be9999 support via email or any other channel, we retain a record of that correspondence, including the content of messages and the date and time of each exchange. This data is used to manage your support request, maintain a history of communications for dispute resolution, and improve the quality of our customer service.

3.7 Responsible Gaming Preferences

If you activate any responsible gaming tools — including deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion — be9999 records and stores those preferences in order to enforce them accurately on your account.

4. How We Use Your Personal Data

be9999 uses the personal data described in Section 3 for the following specific purposes:

5. Legal Basis for Processing

be9999 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is required to register your account, manage your balance, and deliver the services you have requested from be9999.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where our legitimate business interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable anti-money-laundering rules, age verification requirements, and other legally mandated obligations.
• Consent: Processing for optional communications and marketing-related purposes, where you have given us your explicit consent. You may withdraw this consent at any time by contacting [email protected].

6. Sharing Your Personal Data

6.1 Trusted Service Providers

be9999 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards. Categories of providers include:

• Payment processors and mobile financial service providers (e.g., bKash, Nagad, Rocket gateway operators);
• Identity verification and KYC (Know Your Customer) service providers;
• Anti-fraud and risk management technology providers;
• Cloud hosting and data storage providers;
• Game software providers (who receive anonymised session data only).

6.2 Legal Disclosures

be9999 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, where we receive a valid court order or equivalent lawful instruction, or where disclosure is necessary to prevent or investigate suspected financial crime including money laundering or fraud.

6.3 No Sale of Data

be9999 does not sell, rent, or otherwise commercially exploit your personal data to any third party. Your information is not shared with advertisers, data brokers, marketing platforms, or any other party whose primary interest is in using your data for commercial purposes unrelated to the provision of the be9999 service.

7. Data Retention

be9999 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy. The following retention periods apply as a general guide:

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

8. Cookies and Tracking Technologies

8.1 What We Use

The be9999 platform uses cookies and similar tracking technologies to maintain your logged-in session, remember your language and display preferences, monitor platform performance, and detect suspicious activity. Cookies are small text files stored on your device by your browser at the request of the be9999 website.

8.2 Types of Cookies

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and preserving your account settings. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform.
• Security cookies: Used to identify and block suspicious login attempts, detect bot activity, and protect against cross-site request forgery attacks.

8.3 Managing Cookies

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the be9999 platform, including your ability to stay logged in between sessions. Disabling essential cookies will prevent the platform from functioning correctly.

9. Security Measures

be9999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
• Encrypted storage of all passwords — be9999 never stores passwords in plain text;
• Automated monitoring systems that flag unusual login patterns and suspicious transaction activity;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular internal security reviews and vulnerability assessments of the platform infrastructure.

While be9999 takes the security of your data seriously, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use a strong, unique password for their be9999 account and to keep their login credentials confidential at all times.

10. Your Rights

As a be9999 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data be9999 holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data held about you be corrected.
• Right to erasure: You may request that be9999 delete your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we temporarily suspend processing of your personal data in certain circumstances, for example while the accuracy of the data is disputed.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, where you believe your rights override our legitimate interests.

To exercise any of the above rights, please contact the be9999 data team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

11. Children and Minors

The be9999 platform is strictly restricted to individuals aged 21 years or older. be9999 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, that account will be suspended immediately, the data will be deleted, and any associated funds may be withheld pending investigation.

If you are a parent or guardian and believe that a minor has registered an account on be9999 using your payment methods or personal details, please contact us immediately at [email protected] so that we can take prompt action.

12. Changes to This Privacy Policy

be9999 reserves the right to amend, update, or replace this Privacy Policy at any time. When a material change is made, the "Last updated" date at the top of this page will be revised accordingly. Where a change significantly affects the way we process your personal data, we will endeavour to notify active account holders via the email address registered on their account.

Your continued use of the be9999 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Privacy Policy, you must cease using the platform and may request account closure by contacting [email protected].

13. Contact Us

For all privacy-related enquiries, data access requests, or complaints regarding the handling of your personal data, please contact the be9999 team directly. Our support staff are available around the clock and are familiar with the data rights and preferences of players in Bangladesh.

Data enquiries email: [email protected]

Please include your registered username and a clear description of your request or concern to help us assist you as efficiently as possible. All data-related requests will be handled with strict confidentiality.